Returns Policy

If you are not completely satified with your purchase, no problem. Our return policy allows you to return your items and recieve a refund. Almost all refunds a processed on the same day the returned item is received.

At Watchshop, we strive to describe and display our products as accurately and realistically as possible. We also understand that sometimes the items you receive are not what you expected them to be.

For more details regarding your right to return items, please refer to our Terms of Service.

Before Returning The Items

Before you consider to return your item, please check the below:

  • If you think there is a visual defect, blemish, or scratch on the watch face, most of the time this is the plastic seal covering the watch face so please double check and feel the texture to see if it's covered. This also applies to bracelets and clasps.
  • If the watch is not ticking this might be due to the stopper, so please check under the crown. As on some occasions the stopper (which is a small piece of plastic) can be slightly broken off and a small piece of it can be wedged under the crown.
  • Watches with chronograph sub dials will often have an issue with the hand aligning during the reset. Please check with us, as it's relatively easy to reset it to the correct position.
  • For automatic/kinetic/self-winding watches, if it is not working it could be due to lack of winding or movement. Please contact us prior to sending back as often this can be easily rectified.
  • Solar powered watches often need to be 'charged' under a lamp, please be aware the lamp should not give off heat, or if it does, please make sure to keep it at a safe distance (5cm from 30W-fluorescent lamp; 20cm from 30W-fluorescent lamp). This will also apply to watches that have 'glow in the dark' markers or hands, generally they need to have light on them before glowing accordingly.
  • Select Casio models have an inset button, often on the top left for changing the mode - this is not a fault, it is to make sure it's not accidentally pressed whilst being worn.

Returning Unwanted Items

Once your return has been processed, you will be refunded to the original payment method you used to place your order.

In order to return one or more items as unwanted for a refund, the following conditions apply:

  • You have to inform us within 14 days of receiving the item, and then return the item within 14 days of that communication. Please contact us via at or via live chat on our website.
  • Items must be unworn and in the same condition in which it was received.
  • Items must be returned in their original packaging, with all instructions, warranty and extras that were included.
  • Earrings, navels and other items of peirced jewellery cannot be returned unless the tamper evident seal or sealed bag is still intact.
  • If any visual defect is found on the item upon arrival, you must notify us within 48 hours.

Some watches require adjustment to ensure a proper fit. Please refer to our Bracelet Adjustment Policy to ensure that you maintain your eligibility for a refund.

How To Return Items

To ensure that we can process your return quickly and efficiently, please follow the following instructions:

  • Along with the original dispatch note, include a cover note in the package to explain the reason you are returning the item. If you have misplaced your original dispatch note, please include your order number in the cover note.
  • You will need to pack your items securely and send them to the following address (we advise that you do this using a tracked service).

SDK Returns
PO BOX 8174
United Kingdom

If you have any further questions on how to return your items, please contact our Customer Service Team.


When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure that it is eligible for a refund.

Our team strives to process refunds as quickly as possible and most refunds are process on the same day that they are received. Once processed, your refund will be issued to the original payment method used to place the order. We will notify you when your refund has been issued. Please note that it can take up to 14 days for the money to reach your account. Please note, if your order had the multibasket discount applied for purchasing more than one product and you are returning one of the products, the promotion is no longer applicable and your refund will be adjusted to account for this.

Faulty Items

If you experience a manufacturing defect with your item(s) within the first 30 days of ownership, you will be entitled to a replacement provided that you inform us within the 30 days.

If you experience a manufacturing defect with your item(s) and return it outside of the first 30 days of ownership, we will require your item to be sent for repair.

Faulty items must be returned using the same process as outlined above. If returned by standard postage we will offer a refund of up to £5. For full details on your rights in relation to faulty products, please see our Terms and Conditions.

Please note that your items may have a limited warranty from the manufacturer and therefore some faults are not covered by the warranty and will be charged for.

For any further advice, our friendly Customer Service Team are happy to help. Please email us at

*under the conditions outlined in our return policy. Please see our Terms and Conditions for more information.

WatchShop is a trading name of The Watch Shop Holdings Limited. WatchShop™ is a registered trademark © 2024. All rights reserved.

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