If you are not completely satified with your purchase, no problem. Our return policy allows you to return your items and recieve a refund. Almost all refunds a processed on the same day the returned item is received.
At Watchshop, we strive to describe and display our products as accurately and realistically as possible. We also understand that sometimes the items you receive are not what you expected them to be.
For more details regarding your right to return items, please refer to our Terms of Service.
Before you consider to return your item, please check the below:
Once your return has been processed, you will be refunded to the original payment method you used to place your order.
In order to return one or more items as unwanted for a refund, the following conditions apply:
Some watches require adjustment to ensure a proper fit. Please refer to our Bracelet Adjustment Policy to ensure that you maintain your eligibility for a refund.
To ensure that we can process your return quickly and efficiently, please follow the following instructions:
SDK Returns
PO BOX 8174
Reading
Berkshire
RG6 9PE
United Kingdom
If you have any further questions on how to return your items, please contact our Customer Service Team.
When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure that it is eligible for a refund.
Our team strives to process refunds as quickly as possible and most refunds are process on the same day that they are received. Once processed, your refund will be issued to the original payment method used to place the order. We will notify you when your refund has been issued. Please note that it can take up to 14 days for the money to reach your account. Please note, if your order had the multibasket discount applied for purchasing more than one product and you are returning one of the products, the promotion is no longer applicable and your refund will be adjusted to account for this.
If you experience a manufacturing defect with your item(s) within the first 30 days of ownership, you will be entitled to a replacement provided that you inform us within the 30 days.
If you experience a manufacturing defect with your item(s) and return it outside of the first 30 days of ownership, we will require your item to be sent for repair.
Faulty items must be returned using the same process as outlined above. If returned by standard postage we will offer a refund of up to £5. For full details on your rights in relation to faulty products, please see our Terms and Conditions.
Please note that your items may have a limited warranty from the manufacturer and therefore some faults are not covered by the warranty and will be charged for.
For any further advice, our friendly Customer Service Team are happy to help. Please email us at helpdesk@watchshop.com
*under the conditions outlined in our return policy. Please see our Terms and Conditions for more information.