We process all of our returns as quickly as possible. Your refund should usually be processed the same week it is returned to us, but you should allow up to 14 days for the refund to be processed. You will receive an email to confirm when your refund has been processed.

You should allow 14 days for the refund to be processed. The 14 day period begins when we have received the item. Although you should receive an email when your return is received, If you wish to check whether we have received the item, you can do so by using the tracking number you received when sending the item at www.royalmail.com

If 14 days has elapsed and you have not received the refund, then please contact us and we will investigate this for you.