Delivery Policy
Here at WatchShop, we pride ourselves on ensuring every order is picked and packed with care and sent out to you as quickly as possible. We deliver the next day if ordered before 4pm on weekdays, and if you spend over £60 with us, next day delivery is free.
Our aim is to provide you with excellent service, and whether you’re ordering for a loved one or yourself, rest assured the WatchShop team will deliver this time and time again.
May Bank Holiday Delivery
Please note, we will not be despatching orders on Monday 3rd May and the following will apply:
UK Next Day Delivery (Royal Mail Tracked 24)
Free on orders over £60, £4.95 on orders under £60
Order within 2 days, 4 hours and 38 minutes to get it Tuesday 18th May
- Place your order before 4pm Monday to Friday to receive the next working day
- You will receive a tracking number when your order is dispatched
- Please note delivery to remote locations may take 2 working days, see our terms and conditions for more info.
UK Standard Delivery (Royal Mail Tracked 48)
Free on orders over £60, £2.95 on orders under £60
- Place your order before 4pm Monday to Friday to receive within 2 working days
- You will receive a tracking number when your order is dispatched
International Delivery
NOTE: For EU deliveries all duty tax, VAT and any additional costs are calculated at the basket and there will be no charges to the customer upon receipt of goods.
| Shipping Location | Delivery Charge | Delivery Times |
|---|---|---|
| Republic of Ireland | Free Express Delivery (DHL Express) over £180.00, £27.75 over £60.00, otherwise £30.70. |
Express Delivery next working day. |
| EU (excluding Republic of Ireland) | Free Express Delivery (DHL Express) over £180.00, £31.40 over £60.00, otherwise £34.35. |
Express Delivery next working day. |
| Europe (non EU) + Canada | Free Standard Delivery (DHL Global Mail) over £60.00, otherwise £2.95. Free Express Delivery (DHL Express) over £180.00, £15.00 over £60.00, otherwise £17.95. |
Standard Delivery up to 10 Working days. Express Delivery up to 2 working days. |
| USA | Free Standard Delivery (DHL Global Mail) over £60.00, otherwise £2.95. Tracked Delivery (DHL Global Mail) £8.95. Free Express Delivery (DHL Express) over £180.00, £10.00 over £60.00, otherwise £12.95. |
Standard Delivery up to 10 working days. Express Delivery up to 2 working days. |
Rest of World | Free Standard Delivery (DHL Global Mail) over £60.00, otherwise £2.95. Free Express Delivery (DHL Express) over £180.00, £22.95 over £60.00, otherwise £22.00. |
Delivery estimates vary. |
FAQs
+Will the COVID-19 restrictions affect the delivery of my order?
We are currently operating as normal and are not experiencing any delays in dispatching orders. Please check the Royal Mail or DHL websites for up-to-date information on any delays our couriers may be experiencing.
+
Do you dispatch orders on bank holidays?
Currently, we do not operate and thus dispatch orders on bank holidays. Orders received on bank holidays will be dispatched on the next working day and delivery will be reflected as such.
+
It has been several days since I placed my order and I have not yet received notification of it being dispatched, what should I do?
Although rare, sometimes dispatching your order takes longer than we would like because of reasons out of our control. If it has been longer than 5 working days and your order has still not been dispatched, please contact our customer service team who will assist you further.
+
My order has been dispatched, but it has not been delivered to me within the delivery timeframe, what should I do?
Attached to your dispatch note is a tracking number. You can track where your order is through the DHL or Royal Mail website, depending on the courier. If you cannot get tracking information and it has been longer than:
- 10 working days for Royal Mail
- 10 working days for DHL Express
- 21 working days for DHL Global Mail
+
Can you deliver to work addresses?
We allow delivery to work addresses, as long as there is someone there to accept the delivery. Please note we can not accept liability for lost orders that have been delivered in this way.
+
What if I'm not in when you attempt to deliver?
We want to make sure all orders are received safely and securely. If you are not in when delivery of your item is attempted, Royal Mail will leave a card with follow-up instructions of how you can receive your order.
+
Will I have to sign when my order is delivered?
Normally, you would have to sign for orders over the value of £500, however because of the COVID-19 pandemic, steps have been taken by couriers to provide contactless delivery. Please see the Royal Mail or DHL website for further details on contactless delivery.
+
My order was delivered late, can I get compensation?
Unfortunately, WatchShop cannot provide compensation for late deliveries or any consequential losses.
+My tracking information says my order has been returned to you, why would this happen and how can I get my order?
Sometimes, orders that have had multiple failed delivery attempts or have been labelled with the wrong address are returned to us. If this happens, we will inform you via email. We will then proceed by resending your order or issuing a refund for the price of the goods not received to your original payment method. Please note WatchShop may deduct from the refund the original shipping costs for orders with wrongly inputted addresses.
Last Updated: January 2021
