Contact Us

Our customer service team is always happy to hear from you.

You may find all the help you need by following the links below or get in touch with us.

Please note: Our customer service team will be unavailable on Friday 22nd July 2022 between 11:30am - 5:00pm

Call Us

Up for a chat? Feel free to call us on 0800 024 8794 and the friendly voice on the other end of the phone will give you a helping hand with any questions you might have. Please note, phone lines are only open during office hours.

Email Us

Get in touch via our email,, any time of the day or night and our customer support team will give you a bell back during office hours. We endeavour to get back to you within 48 hours (not including weekends and bank holidays), but please note there may be a delay during peak times!

Tweet Us

Yes, we’re on Twitter! Give us a chirp @watchshop, whether you have a query about an order or want to share some snaps of your new watch. You never know, we might even give you a retweet!

Chat to Us

Drop a member of our customer support team a line via our live chat function right here on our website. Simply click the ‘Chat’ pop up in the corner of your screen and our team will be happy to help you with any queries you might have. Please note, live chat is only available during office hours.

Write to Us

In our digital-first world, it’s always nice to receive a bit of snail mail, and we would be totally chuffed if you wrote to us! Grab a pen, dust off your envelopes and send a letter to our office (address found below) to put a smile on the faces of our customer support team.

PO BOX 8174
United Kingdom

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