Contact Us

If you have any questions, problems or queries our friendly customer support team are happy to help! They are available between 9am to 5pm excluding weekends and bank holidays. Please see below the various ways you can contact them.

Live Chat

Drop a member of our customer support team a line via our live chat function right here on our website. Simply click the ‘Chat’ pop up in the corner of your screen and our team will be happy to help you with any queries you might have. Please note, live chat is only available during office hours, which can be found at the top of the page.

Call Us

Up for a chat? Feel free to call us on 0800 024 8794 and the friendly voice on the other end of the phone will give you a helping hand with any questions you might have. Please note, phone lines are only open during office hours.

Email Us

Get in touch via our email,, any time of the day or night and our customer support team will give you a bell back during office hours. We endeavour to get back to you within 48 hours (not including weekends and bank holidays), but please note there may be a delay during peak times!

Write to Us

In our digital-first world, it’s always nice to receive a bit of snail mail, and we would be totally chuffed if you wrote to us! Grab a pen, dust off your envelopes and send a letter to our office (address found below) to put a smile on the faces of our customer support team.

PO BOX 8174
United Kingdom

Tweet Us

Yes, we’re on Twitter! Give us a chirp @watchshop, whether you have a query about an order or want to share some snaps of your new watch. You never know, we might even give you a retweet!