Bracelet Adjustment

It's important that your watch fits your wrist comfortably and looks great at the same time. Leather strap watches tend to fit without a problem for most wearers. However, watches fitted with metal bracelets often need adjusting to get the perfect fit. This is generally a very simple procedure. We can do this for you, or you can get the watch adjusted at a local jewellers*.

Option 1: Specify your wrist measurement and we will adjust it before being sent

Please note this service is currently delayed due to the COVID-19 pandemic. Our service centres are currently experiences up to an 8-10 week delay. We thank you for your patience during this time.
When purchasing a watch which has a metal bracelet with adjustable links, we will gladly adjust the watch bracelet to fit your wrist before sending the watch to you - free of charge*.

Simply type your wrist measurement (in inches or centimetres) into the Notes section of the checkout and we will ensure the watch bracelet is adjusted accordingly before being sent.  We will also include all the surplus links with the watch.

You can measure your wrist with a piece of string which you can measure against a ruler. You should allow about half a centimetre (1/4 inch) of slack to prevent it being too tight on arrival.

In the event of you needing an extra long wrist measurement which requires an extension to the original watch, we must obtain extra links from the manufacturer, and in this event we will contact you to inform you of any possible delays or applicable charges.

Watches with bracelets adjusted by Watch Shop are still eligible under our returns policy.

Option 2: Buy from WatchShop and have it adjusted locally

If it fits out the box, great! Otherwise, you can have it adjusted at a local jewellers. *Please note that once the bracelet has been adjusted by a 3rd party, the watch is no longer eligible for our returns policy. Be sure that the watch is to your liking before getting it adjusted by a 3rd party.

Terms and conditions
In the event that you personalise your watch (e.g., by having the rubber, leather or silicone strap changed or shorted), your purchase will not be eligible under our returns policy.

It is not always possible to adjust a watch bracelet to the perfect fit you require with a wrist measurement.  Although almost in every case the measurement will be correct, in some cases it may be necessary to have the watch further adjusted at a local jeweller or watchmaker.  This is a free and additional service, therefore we cannot provide any compensation for consequential losses for a) failure to adjust the bracelet, or b) inaccuracies in the adjustment.

If you are purchasing a watch with a non-adjustable bracelet (mostly gold watches) then the watch must go to the manufacturer's service department for the adjustment.  This is a straight forward process which usually takes one week.

Various tools exist on the market which allow you to perform a bracelet adjustment yourself. Generally, we do not recommend this procedure. Watches which have been adjusted using improper tools or methods will not be eligible under our returns policy.

*Adjustment service is free, but additional links may incur a charge. If links need to be ordered we will fit them as soon as they arrive at our warehouse, normally within 5-14 working days. Alternatively we can send the watch to you and the links when they arrive. Your local Goldsmith store will be able to make a free adjustment.