REFUNDS POLICY

At Watch Shop we make every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore we are proud to offer you an industry leading 30 days to change your mind on any of your purchases from this website.

To qualify for this, the item(s) must be in unworn and in the same condition in which they were received. Items must be returned with all the original box, instructions, guarantee and all extras.

When we receive the item, our returns department confirm that everything is present and in its in original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We aim to process all refunds on the same day which they were received, but please allow up to a maximum of 14 days for the refund to be processed and the money to reach your account.


Earrings, belly bars or other items of pierced jewellery cannot be returned unless they are found to have manufacturing faults.

You should return it to us using Royal Mail Special Delivery or a similar recorded service. This way the delivery is insured. You should also record the tracking number.

Returns address:
SDK Returns
PO BOX 8174
Reading
Berkshire
RG6 9PE



Your card is refunded to the full amount and we do not charge any 'restocking' fees. If you have specifically upgraded your shipping options, (e.g. paid extra for 9am or upgraded courier delivery), this additional amount is not refundable.


With your order you should receive a returns form at the bottom of your invoice. Simply fill in the form and return the item to us.

If you have not received or have misplaced your returns form, return the item to us with a covering note with your invoice number.

Exchanges

If you wish to exchange a purchase for another item, please return your undesired item for a refund and order a new item.