FAQ

WatchShop.com is the leading internet distributor of brand name watches in the UK, and is the official stockist for numerous designer watch brands. WatchShop.com is the UK's most visited watch website, and also one of the most visited watch websites in the world*. Stocking over 90 designer watch brands from the world's most renowned names, WatchShop.com is proud to stock one of the largest and most varied ranges of watches on the planet. Watch Shop is a certified online dealer of all brands listed on this website - you can be sure you will receive a genuine, authentic product, which is received in the official branded box and with full instructions and complete warranties. WatchShop.com™ is the online trading name of SDK Jewellers Ltd and has traded successfully as an official watch dealer since 1991.
* based on Alexa traffic rankings - statistic accurate November 2011


"Excellent, fast service. Kept me updated through out - thank you"

"the best transaction in my life!!!!! Recommending for all"

Watch Shop delivers thousands of watches to customers every day in an absolutely efficient manner, enabling us under certain circumstances to offer special offers and exclusives.

However, just because we sell watches in great quantities, that doesn't mean you won't receive the same after care that you would benefit from if purchased at a high street store. Our sales lines are open 7 days a week and, in the event of any problem, our customer support lines are open Monday to Saturday. You also receive full technical support from the manufacturer, as well as their fully authorised warranty.

We operate a full 30 days refund policy, where if you change your mind on any purchase you can return it to us within 30 days for a full refund. All we ask is that the watch is returned to us unworn.

Yes, brand new batteries are included in all watches. These are fitted at the factory by the manufacturer - your watch is ready to wear as soon as you receive it.

No. We only sell 100% brand new goods.

No. All of our watches are 100% genuine products, supplied to us directly from the manufacturer.

Yes, all of our watches come in the official box from the correct manufacturer, exactly as you would get if you were to purchase them in a high street retailer. An example picture of product packaging is listed on each product details page.

We do not sell loose, unboxed watches.

Yes, all of our watches come with the full international manufacturer’s guarantee with our official distributor’s stamp. You can purchase from us assured with the knowledge that your watch is fully guaranteed for the full period against workmanship faults.

Yes. We are an official supplier for all of our watch brands. We do not obtain watches from the 'grey market' like some other internet websites. You should beware of buying from companies who are not official suppliers as they are unable to deal with the manufacturer directly and offer you the support you may need in the event of a problem, or obtain replacement parts.  There has been an explosion of internet watch websites over the past few years, and it can be difficult to determine which are official and which aren't.  With Watch Shop, you are assured that we are approved dealers of every brand listed on this website. Please note that Watch Shop may be listed in official dealership directories as the limited company name SDK Jewellers Ltd.

At Watch Shop, we stock all of our watches listed on this website – and we currently hold over 50,000 watches in stock. So, unlike some of our competitors, we ship our watches directly from our stock so you can be assured of speedy delivery. We hold our stock in a high security climate controlled warehouse, and our stock turnover is massive - so you won't receive an old watch with a half-dead battery, or one that has been sitting on a jeweller's shelves for years.

All of our credit card transactions are processed over a 128-bit SSL connection (provided by Godaddy - a world leader in security), which are then processed by Sagepay who are one of the UK’s leading credit card processors. This means that your credit card details cannot be intercepted or hacked. We do not store any of your credit card details. Your payment is processed securely over our payment system and no one is able to view any of your sensitive details. Our site is regularly tested to be hacker proof by Mcafee, and we are members of schemes such as SafeBuy and Internet Shopping Is Safe as a testament to how seriously we take internet security.

We ship our items by either Royal Mail, and you also have the option in the checkout to use a courier if you prefer. Next day delivery is available on all orders. This method of delivery is fully insured. Certain items under £60 are sent by Royal Mail Recorded Delivery by default, however you can upgrade to special delivery in the checkout. 9 am delivery is also available in the checkout process.

Yes, this is absolutely fine, and the delivery charge is calculated in the checkout (usually free of charge).

Yes we do. Simply checkout as usual and select your country as normal. Delivery to international locations is usually £5.00 extra, depending on the country. Delivery to Ireland is only £2.50 extra.

Yes, you can order by telephone by calling 0844 736 5340 and choosing option 1. Our sales lines are open 7 days a week.

Yes you can, please see: How to buy watches.

Delivery is free of charge for all orders within the UK. Delivery to international locations is calculated in the checkout.

For maximum protection, we use our own custom-cut cardboard boxes which snugly fit the boxes of all watch brands which we sell, filled with air bags or polystyrene. Also, we appreciate that the purchase of a watch is often intended as a gift, therefore all of our packaging is completely unbranded with no mention of “Watch Shop” on it.


"Perfect packaging and description.Very quick delivery. A pleasure thankyou"

"Amazingly fast delivery, and in perfect condition - full marks!"

"Excellent service.next day delivery. great packaging. Item received in great shape.Thanks "

Yes we can. We can deliver to alternative work or residential addresses without a problem. Simply specify your chosen delivery address in the checkout.

You can write to us at the following address:
Watch Shop
26 Cross Street
Reading
RG1 1SN

Due to the large volumes of email which we receive, we do not use a direct email address. Instead, we use a database driven support system which you can access from www.watchshop.com/contactus

Unfortunately, we are unable to deliver on Sundays at this time.

In the event of your watch having a problem, as an official dealer we can provide you with the full support that you require. As well as this, you also receive direct support from the manufacturer of the watch themselves, who usually offer a technical support helpline and guarantee center.

We provide you with full support after your purchase.


"Great Seller! 10 out of 10! Unfortunately I had to send the watch back as it was too big for me. The after care service was great and I got my refund promptly. Would definitely use this seller again!"

"First rate service, even after i'd ordered the wrong watch. A quick phone call later & all was sorted. The watch, ordered on the Wednesday arrived first thing on Thursday in 1st class condition."