FREE DELIVERY* ON ALL UK / EU ORDERS!


*Standard delivery is FREE on all orders. Next day delivery is FREE on orders over £60.


Delivery Policy

  1. Delivery Notifications

    You will receive an email at the address you have specified when your order has been despatched - this email contains the tracking number (if applicable) so you can track it online right to your door. You can also choose to have a delivery confirmation sent to your mobile phone via text message.

  2. Delivery Timescales

    The delivery time scale is specified on the product page to indicate when you will receive your order. If placed before 4 pm, subject to passing necessary checks, your order will be shipped the same day to be received the following day (excluding Sundays and Bank Holidays). Next day delivery applies automatically for free to all UK orders over £60. If the order is under £60, a next day delivery option can be selected at the checkout. Orders received just after 4pm are also often despatched the same day although this is not guaranteed.

    Orders shipped on Friday by 4pm will be delivered the next day.

    Orders over £60 placed before 1pm on Sunday will be delivered on Monday. Orders under £60 can be upgraded to Monday delivery for £2 extra.

    Watch Shop and Watch Shop Logistics Ltd do not currently open on bank and public holidays. Orders received on these days will be despatched the next working day with the delivery timescales as above.

    Due to the nature of the watches and jewellery which Watch Shop and Watch Shop Logistics Ltd sell, Watch Shop and Watch Shop Logistics Ltd operate a strict fraud screening process and therefore Watch Shop and Watch Shop Logistics Ltd are only able to offer this next-day service if the order is validated by our network easily. (e.g. it is being delivered to the billing address registered to the card, or it is being delivered to a known company, or you have used your card before and have no bad history). In almost all cases, this is a straight forward process and can be completed immediately.

    If this is not the case (e.g. you specify an alternative residential address as the delivery location which resides in another county to the billing address) there may be a delay of a few hours while Watch Shop and Watch Shop Logistics Ltd perform the appropriate checks. If Watch Shop and Watch Shop Logistics Ltd are unable to validate your order, you will receive an email to inform you of this and what the next steps are.

    In the event of a delay, Watch Shop and Watch Shop Logistics Ltd will contact you either by email or telephone to inform you of this.

    While the vast majority of UK locations are valid for next day delivery, there are a few remote locations which are not covered by the next day delivery service. You can view these locations here

    Amazon Marketplace

    Next day delivery is not guaranteed for orders placed on the Amazon marketplace. In almost all cases, however, it is possible. Next day delivery on this platform is subject to our order processing system receiving the order from Amazon in time before our delivery cut off time.

    Click & Collect

    Click & Collect order will be delivered to your chosen Goldsmiths showroom usually on the next day after placing your order (if placed before 4pm), but in any event within 48 hours. Occasionally your order may take a little longer, but if that’s the case we will contact you by telephone or email and let you know. For further details regarding our Click & Collect service please see our Click & Collect Policy

    2.1 International Deliveries

    The delivery estimate on the product page does not necessarily apply for international deliveries. International shipping is calculated in the checkout and is free to most countries. The delivery timescale is shown on the final page of the checkout. This is generally between 2 - 10 working days. Orders outside of the EU may have a delivery charge and which is calculated in the checkout process after you select your country. Customs charges for delivery to countries outside the EU may also apply.

    Orders over £120 will be shipped via DHL Express, which is a next day delivery service to most countries. Orders under £120 can be upgraded to Express for £5, otherwise they will be shipped via DHL Global Mail. Global Mail deliveries take 3-5 working days within Europe, and 2-10 working days for the rest of the world.

    Please note that certain brands have shipping restrictions, and this is shown on the product page. You can also view the full list of restrictions by brand here: International delivery locations by brand.

    If you would like your purchase to be delivered to an address in an EU member state other than the UK, the delivery service will be provided to you by Watch Shop Logistics Ltd. Watch Shop Logistics Ltd use the Royal Mail and DHL. Watch Shop Logistics Ltd is a sister company of Watch Shop which specialises in the delivery of goods to locations outside of the UK. Watch Shop Logistics Ltd can provide you with delivery of your purchase to addresses in EU Member States other than the UK. All that you need to do is select "I agree that the delivery service will be provided to me by Watch Shop Logistics Ltd for a fee payable by me of £5.00 plus any additional amount specified in the delivery section above." at the checkout. Watch Shop Logistics Ltd will make a charge to you for its delivery services. This payment will be collected by Watch Shop and remitted to Watch Shop Logistics on your behalf. In reflection of the fact that Watch Shop Logistics Ltd is making a separate charge to you for the provision of delivery services, Watch Shop will discount the selling price of your purchase by an amount corresponding to the price charged by Watch Shop Logistics Ltd for the free (Royal Mail) delivery service option (currently £5.)

    For deliveries to address in EU Member States other than UK (where delivery service is provided by Watch Shop Logistics Ltd), Watch Shop Logistics Ltd will make a charge to you for its delivery services. This payment will be collected by Watch Shop and remitted to Watch Shop Logistics Ltd on your behalf. In reflection of the fact that Watch Shop Logistics Ltd is making a separate charge to you provision of delivery services, Watch Shop will discount the selling price of your purchase by an amount corresponding to the price charged by Watch Shop Logistics Ltd for the free (Royal Mail) delivery service option.

  3. Postage Method

    All orders over and equal to £60 qualify for free Express Delivery, which is usually Royal Mail Track 24. This means your item will usually be delivered the working day after dispatch.

    Optionally, you can choose to have your ordered delivered before 9 am the following working day for an additional charge of £6.

    For orders under £60, you are given free Standard Delivery, which means delivery is usually within 2 working days of dispatch, but in rare circumstances can be take a few days. You also have the option in the checkout process to select Express Delivery for £2 extra, or 9 am delivery for £6 extra.

  4. Delivery to business addresses and multiple occupation buildings

    Watch Shop and Watch Shop Logistics Ltd allow delivery to alternate delivery addresses including business addresses and places of work. If you do specify a business address for delivery, please ensure that there will be someone available during normal working hours e.g. at reception who can sign for delivery on your behalf as Royal Mail deliver to the address and not necessarily to the named person.

    Please note that in a multiple occupation building, anyone in the building is allowed to sign the parcel to confirm its receipt. Royal Mail and DHL consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure that the recipient is at the delivery address, or to obtain the delivered parcel from the signatory.

  5. Signature upon delivery, missed deliveries and denial of receipt

    Most orders shipped by Watch Shop and Watch Shop Logistics Ltd require a signature upon delivery. Due to security reasons, items delivered before 9am or Tracked 24 over the value of £500 require a signature. Parcels shipped on this basis cannot be left without signatures. If you miss the delivery person, a card will be left to give you instructions to either arrange a redelivery or to collect it from your local sorting office / delivery depot.

    If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then Watch Shop and Watch Shop Logistics Ltd will inform you immediately by email as soon as Watch Shop and Watch Shop Logistics Ltd receive the item. From this point forth, you will be given a choice whether you wish us to re despatch the item or for you to cancel the order. If further to despatch it is undelivered again, we reserve the right to charge delivery charges for subsequent deliveries. Please note that for items that were undelivered through fault of the consumer and a refund is requested, Watch Shop and Watch Shop Logistics Ltd reserve the right to deduct our outwardly shipping fees from the refund total.

    In the case of a parcel being signed for and a delivery confirmation being available on the courier's website, if the customer denies receiving the package, this is called a ‘Denial of Receipt’. Under these circumstances, we must contact the Royal Mail to confirm the delivery details, who will in turn contact the customer to ask for written documentation to be completed to confirm that the parcel has not been received. These circumstances must be mediated by the delivery service and we cannot take action until it has been confirmed whether or not the parcel was received by the customer.

  6. Inspection upon delivery

    When receiving your order you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery.

  7. Late deliveries or despatch

    Although Watch Shop and Watch Shop Logistics Ltd are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. Watch Shop and Watch Shop Logistics Ltd regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.

    The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, Watch Shop and Watch Shop Logistics Ltd will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.

  8. Compensation for late deliveries

    If a delivery is late, e.g. the postal service fails to deliver within the guaranteed timescale, then Watch Shop and Watch Shop Logistics Ltd will provide a refund of any delivery charges that were charged to you. If the delivery was free, Watch Shop and Watch Shop Logistics Ltd do not provide any compensation. Compensation will not be provided to cover consequential losses, e.g. time taken off work to receive deliveries or the item is intended as a gift, and you purchase the same item from a more expensive retailer.

  9. Lost Deliveries

    Watch Shop and Watch Shop Logistics Ltd use the Royal Mail and DHL for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. You may also contact the delivery service yourself with the tracking number supplied to you in your despatch email. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. This must be confirmed by the delivery service themselves, and the time periods at which items can be confirmed lost depends on the delivery service used, and are detailed as follows:

    • Royal Mail Recorded Delivery / 1st class - 10 working days to confirm a lost parcel
    • Royal Mail 9am / Track 24 - 10 working days to confirm a lost parcel
    • Royal Mail International Delivery - 21 working days to confirm a lost parcel
    • DHL Express - 10 working days to confirm a lost parcel
    • DHL Global Mail - 21 working days to confirm a lost parcel

Last Updated: June 2017