DELIVERY POLICY

1. Delivery Notifications

You will receive an email at the address you have specified when your order has been despatched - this email contains the tracking number so you can track it online right to your door. You can also choose to have a delivery confirmation sent to your mobile phone via text message.

2. Delivery timescales

The delivery time scale is specified on the product page to indicate when you will receive your order.  If placed before 4 pm, subject to passing necessary checks, your order will be shipped the same day, to be received the following day.  Orders received after 4pm are also usually despatched the same day.

Orders shipped on Friday almost always arrive on Saturday, however this is not guaranteed.  Depending on your location, your order may arrive the following Monday if shipped on Friday.

Due to the nature of the watches and jewellery which we sell, we operate a strict fraud screening process and therefore we are usually only able to offer this next-day service if the order is a straight forward validation (e.g. it is being delivered to the billing address registered to the card, or it is being delivered to a known company).  In almost all cases, this is a straight forward process and can be completed immediately.

If this is not the case (e.g. you specify an alternative residential address as the delivery location which resides in another county to the billing address) there may be a delay of a few hours while we perform the appropriate checks.  If we are unable to validate your order, you will receive an email to inform you of this.

Please note: In rare circumstances, during extremely busy periods it is not always possible to despatch all orders the same day.  To guarantee that you will receive next day delivery you can email us at help@watchshop.com.

For out-of-stock items, you can usually expect to receive the item within 2-10 business days.  If the delay is likely to be significantly longer than this we will contact you either by telephone or email to inform you of an approximate delivery date.

In the event of a delay, we will contact you either by email or telephone to inform you of this.

Please note: There are a few remote locations which are not covered by the next day delivery service. You can confirm this by visiting the Royal Mail website.

2.1 International deliveries

The delivery estimate on the product page does NOT apply for international deliveries.  International orders are shipped by Royal Mail International, who passes the package onto your overseas delivery company.  Alternatively, we offer private courier services, and the charge may be appropriated in the checkout. International shipping is calculated in the checkout, and is usually £5.00 (depending on country) to most destinations, and the delivery timescale is a non-guaranteed 3 - 10 working days.

Please note that certain brands have shipping restrictions, and this is shown on the product page.

3. Postage method

All orders over and equal to £60 qualify for free Royal Mail Special Delivery.  This means your item is guaranteed to be received before 1 pm on the day of despatch.

Optionally, you can choose to have your ordered delivered before 9 am the following working day for an additional charge of £6.

For orders under £60, you are given free Recorded Delivery, which means delivery is usually on the day following despatch, but in rare circumstances can be delayed for a few days.  You also have the option in the checkout process to select Special Delivery for £2 extra, or 9 am delivery for £10 extra.

International orders are charged at either £5 or £7.50 extra, depending on your location.  If your country is exempt from VAT (e.g. outside the EU) this will be removed from your order total in the checkout.

4. Missed deliveries

If you are not in to receive the delivery at the time the delivery is attempted, the Royal Mail will leave you a card.  This will allow you to telephone them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office.  Due to security reasons, all items must be signed for and we cannot send items unrecorded.

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item.  From this point forth, you will be given a choice whether you wish us to redespatch the item or for you to cancel the order.  Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.

5. Late deliveries or despatch

Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day.  We regret that this situation can occur occassionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.

The other circumstance which may cause a delay is when the delivery service itself has a problem.  This, again, is a rare situation but is unfortunately beyond our control.  In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.

5.1 Consequential loss for late deliveries

If a delivery is late, e.g. the postal service fails to deliver within the guaranteed timescale, then we will provide a refund of any delivery charges that were charged to you.  If the delivery was free, we do not provide financial compensation to cover consequential losses, e.g. Time taken off work to receive deliveries, or the item is intended as a gift, and you purchase the same item from a more expensive retailer.