It's important that your watch fits your wrist comfortably and looks great at the same time. Leather strap watches tend to fit without a problem for most wearers. However, watches fitted with metal bracelets often need adjusting to get the perfect fit. This is generally a very simple procedure. We can do this for you, or you can get the watch adjusted for FREE at your local Goldsmiths store - please read our instructions below:
Option 1. Specify your wrist measurement and we will adjust it before being sent
When purchasing a watch which has a metal bracelet with adjustable links, we will gladly adjust the watch bracelet to fit your wrist before sending the watch to you - free of charge*.
Simply type your wrist measurement (in inches or centimetres) into the Notes section of the checkout and we will ensure the watch bracelet is adjusted accordingly before being sent. We will also include all the surplus links with the watch.
You can measure your wrist with a piece of string which you can measure against a ruler. You should allow about half a centimetre (1/4 inch) of slack to prevent it being too tight on arrival.
In the event of you needing an extra long wrist measurement which requires an extension to the original watch, we must obtain extra links from the manufacturer, and in this event we will contact you to inform you of any possible delays or applicable charges.
Watches with bracelets adjusted by Watch Shop or Goldsmiths are still eligible under our refund policy.
Option 2. Buy the watch online from Watch Shop and have it adjusted locally
If it fits out the box, great! Otherwise, you can have it adjusted at your local Goldsmiths store. Goldsmiths have over 100 stores in all major shopping centres and cities. Simply take the watch into the Goldsmiths store with your Watch Shop receipt and have it adjusted free of charge. At busy periods of the year you may be asked to leave your watch with the Goldsmiths team in order for them to complete the adjustment. The service at Goldsmiths will not be available on 26th and 27th December.
Alternatively, you can have it adjusted locally by another jeweller or keycutter and we will refund you up to £5. Please note that certain places will charge more for this service, but we can only refund you up to £5.
To be eligible for the refund you must return the receipt for the bracelet adjustment to us along with your order number. We will then refund you the cost of the adjustment (up to £5) to the original payment method. Please allow up to 14 days for your credit to be processed.
You can return your receipt to us at the following address:
PO BOX 8174
Do not forget to include your order number on the receipt.
Please note that once the bracelet has been adjusted by a 3rd party (not Watch Shop or Goldsmiths), the watch is no longer eligible for our refund policy. Be sure that the watch is to your liking before getting it adjusted by a 3rd party.
Terms and conditions
It is not always possible to adjust a watch bracelet to the perfect fit you require with a wrist measurement. Although almost in every case the measurement will be correct, in some cases it may be necessary to have the watch further adjusted at a local jeweller or watchmaker. This is a free and additional service, therefore we cannot provide any compensation for consequential losses for a) failure to adjust the bracelet, or b) inaccuracies in the adjustment.
If you are purchasing a watch with a non-adjustable bracelet (mostly gold watches) then the watch must go to the manufacturer's service department for the adjustment. This is a straight forward process which usually takes one week.
Various tools exist on the market which allow you to perform a bracelet adjustment yourself. Generally, we do not recommend this procedure. Watches which have been adjusted using improper tools or methods will not be eligible under our refund policy.
*Adjustment service is free, but additional links will need to be ordered in and may incur a charge. If links need to be ordered we will fit them as soon as they arrive at our warehouse, normally within 5-14 working days. Alternatively we can send the watch to you and the links when they arrive. Your local Goldsmith store will be able to make a free adjustment.